AAA Washington and its affiliates respect your privacy. We want to assure you that safeguarding information about you is important to us. We gather information about you to conduct business on your behalf, provide superior service, and communicate offers on products and services that we believe will be of interest or benefit to you.
This Privacy Notice describes how we handle your personal information as a motor club and the steps taken to protect your privacy. A separate privacy notice would apply to information collected through affiliate partner products and services. You should consult those notices if you are dealing with such products or services.
Information We Collect. We collect information about you to offer AAA member benefits as listed in the membership guide. This includes information that you provide directly, such as your contact information; that you provide indirectly, such as when you call us for services; and that we collect from third parties.
We also collect information about your transactions and experiences with us, affiliate partners, and other clubs/entities within the AAA federation. This includes, for example, information when you:
- request roadside assistance
- purchase travel from us or a partner
- use automotive services
- use member services
- inquire about or acquire insurance products
Information We Use and Share. We may share your information with affiliates and third parties to provide membership services, and for marketing purposes, including joint marketing with other companies with whom we have joint marketing agreements. We may also provide your information to service providers and business partners, as permitted or required by law, including for our everyday purposes such as processing your transactions, maintaining your accounts, responding to legal orders, and preventing fraud. We may also provide your transaction and experience information to our affiliates for their everyday business purposes.
We will not share your SMS opt-in data and consent with any third parties.
We may use your service location to identify your location to provide roadside assistance and for: (i) internal analytics, including mileage calculations, (ii) quality-assurance initiatives and member surveys; (iii) approved auto repair facilities when a referral is requested; (iv) requesting assistance from emergency providers; and (v) rental car providers if a referral is requested. We may share your service location with our authorized independent service providers, AAA personnel, authorized contractors, and our affiliates.
We may use the email address on your account to contact you about our products/services. To opt-out of emails, click on “Manage email preferences” in any marketing email received. You will continue to receive transactional emails directly related to your membership, such as renewal notices.
If opted in to SMS (text), we may send you transactional membership alerts. To opt-out of SMS messages, text "STOP" and we will send you a reply text message to confirm that you have been unsubscribed.
Information Protection. We maintain physical, electronic, and procedural safeguards to protect your personal information. We require employees, vendors, and parties that we share data with to keep your personally identifiable information (PII) confidential. Access to such information is provided to those who need it to perform their everyday duties. We review the information security practices of third parties with whom we share your personal information.
Notification and Marketing. If you do not want offers from us or our affiliates, contact us by calling us at 1 (800) 562-2582, or writing to us at:
Chief Privacy Officer
AAA Washington
3605 132nd Ave. S.E.
Bellevue, WA 98006
Provide us your full name and street address, membership number, telephone number and email address along with your request to be placed in our Do Not Solicit file. Your request will take effect within 60 days. During this time, you may receive mailings and other solicitations that were already in progress. You will continue to receive communications directly related to your membership and promotional offers with your bills and renewal notices.
We reserve the right to modify this notice at any time.
Additional Data We May Collect From You
Registration: In order for members to access an online profile, you must first complete the online registration process. During registration you are required to give certain information (such as name, membership number, zip code, and email address). This information is used to verify your account, and we may use the email address provided to contact you about the products/services on our site in which you have expressed interest.
Cookies: We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For example, when we use a cookie to identify you, you would not have to use a password to log in more than once, thereby saving time while on our site. Cookies also can enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you prefer not to accept cookies, you can change your preferences in the security settings section for your preferred web browser. Disabling cookies can affect your web browsing experience, although most websites you visit should work.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Behavioral Advertising
The only advertisements you'll see on this website are from our direct partners that provide member-related benefits through a relationship we have established with them.
Our direct partners may collect data about your visits to our site to help them better understand your advertising preferences, and provide you with offers they believe you will be interested in. We participate in self-regulatory programs and adhere to the Digital Advertising Alliance Principles for Online Behavioral Advertising.
As a consumer, you can opt out of interest-based advertising for many websites by following the instructions on the links provided here:
Network Advertising Initiative (NAI)
Digital Advertising Alliance (DAA)
Digital Advertising Alliance Canada (DAAC)
Digital Advertising Alliance EU (EDAA)
DAA AppChoices
When you opt out of interest-based advertising using the links above, you may still see general advertisements on those sites – but you will not see advertisements specifically targeted to you.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys
From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, phone number, or email address). Contact information will be used to notify you. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Children Under the Age of 13
No one under age 13 may provide any personal information to AAA Washington, including through its website. We do not knowingly collect personal information from children under 13.
If you are under 13, do not use or provide any information on the AAA Washington website or on or through any of its features, register on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.