About us

who we are

AAA Washington is a not-for-profit service organization that’s all about helping PNW folks travel confidently through life. We may be best known for our legendary roadside assistance but we’re so much more. Think about it: you don’t get just one A – you get three! That means we go above and beyond in all that we do for our 1.2+ million members: yes, towing, but also travel, insurance, Perks, financial services and beyond! We’re also part of this community, dedicated to making an impact in mobility, EV adoption, charitable giving, road safety legislation and many other efforts. We serve the entire state of Washington and northern Idaho, as one regional “club” of the larger AAA National organization.

AAA store employees

Careers at AAA Washington

Looking to jumpstart your career? We’re all about helping you grow as we help members go. You might know us for towing, but we have a huge variety of roles available, from drivers to call center folks to corporate roles in IT, Marketing, Finance and more. 

We’re also 100% dedicated to making sure every team member is well taken care of. That’s just one reason we were named a Best Place to Work by Puget Sound Business Journal in 2023. 

Sound good? Join us!

Leadership

Meet the team driving our vision and mission.

Heather Snavely

President & CEO

Carrie Wilson

Chief Financial Officer

Elizabeth Pontefract

Vice President, Strategy

Jim Ryan

Chief Information Officer

Laura Ray

Vice President, Corporate Affairs & Impact

Megan West

Chief Experience Officer

Michael Riley

Vice President, Sales

Percy Hoffmann

Chief Operating Officer

Sherysse Morris

Chief People Officer